Quality & Environmental Commitment
Quality - ISO 9001
Centurion Europe Ltd is committed to delivering excellence through a customer-focused approach that identifies and understands both current and future customer needs. We strive to be recognised as a trusted supplier in the supply of DIY, hardware, safety-related products, and associated signage by consistently providing high-quality products, reliable service, and value-added solutions.
We determine and address risks and opportunities that may affect the conformity of products and services, customer satisfaction, and the effectiveness of our Quality Management System.
Our commitment is to maintain an effective Quality Management System that supports continual improvement, operational excellence, regulatory compliance, and the achievement of our business objectives in accordance with the principles and requirements of ISO 9001
The organisation is committed to:
- Consistently meeting or exceeding customer expectations by delivering products and services that provide value to both our customers and the business.
- Ensuring products are delivered right first time, every time, and on time, maintaining reliability and trust with our customers.
- Providing excellent customer service, including effective point-of-sale support, merchandising solutions, and practical assistance wherever possible.
- Differentiating ourselves through market-leading service levels, product quality, responsiveness, and professional support.
- Encouraging and developing our employees by creating an environment that motivates, supports engagement, and enables everyone to achieve their full potential.
- Building and maintaining strong, long-term relationships with customers, suppliers, and other interested parties based on trust, collaboration, and mutual benefit.
- Providing a broad and competitive range of quality products that meet market demands and customer requirements.
- Ensuring all safety equipment supplied by Centurion Europe Ltd complies fully with applicable legislation, standards, regulations, and product claims.
- Maintaining appropriate technical files, product records, conformity documentation, and regulatory information to demonstrate compliance and enable accurate information to be provided when required.
- Ensuring that products sourced from external organisations are supported by appropriate technical documentation. Where applicable, we will obtain confirmation that supplier technical files are current, complete, include relevant conformity assessment information, and contain valid regulatory compliance certificates. We will take appropriate steps to verify the validity and suitability of supplier documentation relating to products supplied by external organisations.
- Protecting the reputation of the organisation through consistent quality, regulatory compliance and professional service.
- Considering the impact of our activities on neighbouring communities and ensuring our operations do not adversely affect their quality of life.
- Reducing our environmental impact by minimising waste, improving efficiency, reducing our carbon footprint, and ensuring our processes support appropriate environmental standards.
- Providing and maintaining a safe, inclusive, respectful, and non-discriminatory working environment that supports the physical and psychological wellbeing of all employees.
This Quality Policy provides the framework for establishing and reviewing company objectives and targets. It will be regularly reviewed through internal audits, management reviews, and business performance assessments to ensure it remains appropriate, effective, and aligned with the organisation’s strategic direction.
Management and supervisory teams will provide the necessary leadership, resources, training, and authority to ensure all employees are empowered and involved in achieving the organisation’s objectives and maintaining our commitment to quality.
Continual improvement is a fundamental objective of Centurion Europe Ltd. Through the adoption of a process-based approach, risk-based thinking, and effective performance monitoring, we aim to continually improve our Quality Management System and deliver products and services that consistently meet or exceed customer expectations.
Quality and environmental responsibilities are incorporated into company training programmes, and all employees are encouraged to adopt effective quality and environmental practices that support the achievement of our goals and objectives.
The organisation will regularly evaluate the effectiveness, suitability, and performance of its Quality Management System through defined quality and environmental objectives, internal audits, customer feedback, performance monitoring, and formal management review processes.
Environmental - ISO 14001
Our Commitment
Centurion Europe Ltd is committed to protecting the environment, preventing pollution, identifying, maintaining and fulfilling our compliance obligations, regularly evaluating compliance, and continually improving our environmental performance.
We recognise that our activities, products, services, and supply chain interactions can have an impact on the environment. We are committed to identifying, managing, and reducing these impacts through responsible decision-making, effective environmental management practices, and continual improvement of our Environmental Management System (EMS).
This Environmental Policy provides the framework for establishing environmental objectives, targets, and improvement programmes that support our business strategy and demonstrate our commitment to sustainable operations, in accordance with the principles and requirements of ISO 14001.
Leadership, Responsibility and Communication
Environmental responsibility is embedded throughout our organisation, with commitment required from all employees, contractors, and relevant interested parties.
The Managing Director retains overall responsibility for environmental policy development, implementation, and performance evaluation. Senior management is responsible for providing leadership, resources, and support to ensure that environmental objectives and improvement programmes are achieved.
Managers and supervisors are responsible for ensuring that employees understand their environmental responsibilities and that appropriate environmental controls are implemented within their areas of responsibility.
We will communicate this policy, our environmental objectives, progress, and achievements throughout the organisation through effective awareness programmes, training, consultation, and regular environmental communications.
Environmental Objectives and Commitments
Environmental Compliance and Continual Improvement
We will:
- Maintain an effective Environmental Management System aligned with ISO 14001 requirements.
- Identify and comply with applicable environmental legislation, regulations, permits, customer requirements, and other commitments.
- Continually improve our environmental performance through monitoring, measurement, evaluation, and improvement initiatives.
- Establish measurable environmental objectives and review progress regularly.
Climate Change and Environmental Resilience
We recognise the importance of addressing climate change and will:
- Consider climate-related risks and opportunities within our business planning and environmental risk assessments.
- Seek opportunities to reduce greenhouse gas emissions associated with our operations, products, services, and supply chain.
- Improve energy efficiency and promote responsible use of resources.
- Consider the resilience of our operations against changing environmental conditions and protection of biodiversity and ecosystems, where relevant.
Resource Efficiency
We will improve our environmental performance by:
- Conserving energy, water, materials, paper, wood, and other natural resources.
- Reducing consumption of scarce and non-renewable resources wherever practical.
- Promoting efficient processes, responsible purchasing decisions, and waste reduction initiatives.
- Identifying opportunities to improve resource efficiency throughout our operations.
Product and Lifecycle Considerations
We will consider environmental impacts throughout the lifecycle of our products and services, including:
- Raw material sourcing.
- Design and development considerations.
- Manufacturing and operational impacts.
- Packaging and transportation.
- Customer use.
- End-of-life management, reuse, recycling, or disposal.
- Where practicable, we will seek opportunities to reduce environmental impacts through improved design, materials selection, operational controls, and responsible disposal practices.
Waste Management and Recycling
We are committed to reducing waste generation and improving resource recovery by:
- Applying the waste hierarchy principles of prevention, reduction, reuse, recycling, recovery, and responsible disposal.
- Minimising hazardous and non-hazardous waste.
- Promoting recycling and the use of recycled or refurbished materials where technically, environmentally, and economically appropriate.
- Ensuring waste is managed and disposed of through approved and responsible methods.
Pollution Prevention
We are committed to preventing pollution and reducing environmental risks by:
- Monitoring relevant emissions, discharges, and environmental impacts.
- Implementing controls to prevent pollution incidents.
- Reducing emissions to air, land, and water where practicable.
- Minimising greenhouse gas emissions, volatile organic compounds, vehicle emissions, and other substances that may adversely affect human health or the environment.
- Managing hazardous substances responsibly and reducing reliance on environmentally harmful materials where feasible.
Biodiversity and Natural Environment
Where relevant to our activities, we will seek to protect biodiversity and the natural environment by:
- Considering environmental impacts associated with our operations and supply chain.
- Supporting responsible sourcing practices.
- Ensuring materials derived from natural resources are obtained from sustainable and responsible sources where practicable.
Suppliers, Contractors and Procurement
We recognise that our environmental performance is influenced by our suppliers, contractors, and business partners. We will:
- Consider environmental performance when selecting and evaluating suppliers.
- Encourage suppliers and contractors to adopt responsible environmental practices.
- Communicate relevant environmental requirements throughout our supply chain.
- Consider environmental impacts associated with purchased products, materials, and services.
Transportation
We will seek to reduce the environmental impact of transportation activities by:
- Considering environmental performance when selecting and reviewing delivery service providers.
- We will encourage transport providers and logistics partners to adopt efficient route planning, vehicle efficiency measures, driver awareness initiatives, and emissions reduction practices.
- Optimising route planning for customer visits.
- Improving fuel efficiency and reducing unnecessary journeys.
- We will consider the use of lower-emission vehicles, including electric and other alternative fuel vehicles, where suitable for operational requirements
Buildings and Facilities
Where practicable, we will ensure that buildings, facilities, and equipment are managed to optimise environmental performance through:
- Efficient energy use.
- Responsible maintenance practices.
- Waste reduction initiatives.
- Consideration of environmental impacts during refurbishment, improvement, or new facility projects.
Risks and Opportunities
We will identify environmental risks and opportunities and integrate appropriate actions into our business planning to improve environmental performance and organisational resilience.
Training, Awareness and Employee Engagement
We recognise that employees are essential to achieving our environmental objectives.
We will:
We will identify environmental risks and opportunities and integrate appropriate actions into our business planning to improve environmental performance and organisational resilience.
Training, Awareness and Employee Engagement
We recognise that employees are essential to achieving our environmental objectives.
We will:
- Provide appropriate environmental awareness and competency training.
- Ensure employees understand their environmental responsibilities.
- Encourage employee participation in environmental improvement initiatives.
- Promote good environmental practices throughout all areas of the organisation.
Signed
Paul Kantecki
Managing Director
