Returns and Refunds Policy

Return of Goods

If products are ordered in error by the customer, at discretion the Company can only accept return of goods which are returned in as ‘new condition’ and within 30 days from date of delivery.  Credit for these goods may be subject to a 20% re-stocking fee.

It will not be possible for the Company to restock branded or specially made to order products.

Cost of returning the goods

The cost of returning any incorrectly ordered or unwanted products will be at the customers own cost.

If the return is due to faulty or incorrectly received products, Centurion Europe Ltd will arrange for the return of goods.  Please contact our Sales Office to organise this return.

Shortages/Damages

Special care should be taken on receipt of deliveries especially where the delivery comprises of more than one box.  Damage in transit and shortages must preferably be advised within 24 hours but not exceeding three working days of receipt.  Wherever possible, if the damage is visible, please sign for the order as ‘received damaged’.

Faulty Products

All products carry a minimum of 1-year guarantee.  Any fault should be reported to our customer services team with the original proof of receipt at which point we will substantiate the fault and either issue a refund or replace the faulty item.

Ownership of Goods

The goods shall remain the property of the Company until paid for in full.

Procedure to Return Goods to Centurion

In the event that you have products to send back which qualify for return, please contact our sales office to arrange.  You will need to provide the following information: 

  • Advise us of the products and quantities being returned.
  • Advise us of the number of boxes and approximate weight to be returned.

 Once we have the full information, we will make the necessary arrangements for our carrier company to collect the box(es) from you.

An email will be sent to you with the return labels which must be printed and fixed to the boxes.  If you do not have the facility to print the return labels, please let our team know and we can arrange for them to posted to you.  Any box which does not have the return label attached to it cannot be collected by the carrier.

Once the boxes have been collected and returned to us, we will arrange the necessary credit back to your account.